Data Deletion

This page explains how you can request the deletion of your personal data from Mirox — for your account on the web platform as well as the Mirox mobile app. It complements the rights described in our Privacy Policy below.

1. What can be deleted

On request, we delete the personal data associated with your account, including:

• Your account and profile data (name, email address, and account settings)
• Tickets and comments you have authored
• Conversations with the in-app AI assistant
• Support requests and messages you have sent to us
• Push notification tokens and session/device records linked to your account

2. How to request deletion

Send an email to legal@mirox.de from the email address registered on your Mirox account, stating that you would like your data deleted. We may ask you to confirm your identity before carrying out the request, so that we only act on instructions from the account holder.

3. Removal by an organization administrator

If you access Mirox as a member of an organization, an administrator of that organization can also remove your user account directly via the Mirox web platform.

4. Data we may need to retain

In some cases, the law requires us to keep certain records even after a deletion request — for example invoicing and accounting data under German commercial and tax law. Where this applies, we restrict the use of that data to the purpose required by law and delete it once the applicable retention period has expired.

5. More information

For the full picture of what personal data we process and why, please see our Privacy Policy.